Online Return Policy
Returns & Exchanges
We want you to love everything you purchase from The Story of Love!
We take great care in selecting beautiful pieces for our collection, and we hope every purchase brings you joy. However, we understand that sometimes something just isn’t quite right.
If you’re not completely happy with your purchase, we’re pleased to offer returns or exchanges on most regularly priced merchandise.
Our Online Return Policy
Returns must be requested within 14 calendar days of receiving your order for online purchases.
A return authorisation number is required before sending any merchandise back to us.
To qualify for a return, items must be unworn, unused and in their original condition, with all original tags and packaging intact.
Once your return has been received and inspected, eligible purchases may be refunded to the original payment method, exchanged or issued a store credit, depending on the circumstances and your preference.
Final Sale Items
Please note that the following items are considered final sale and cannot be returned or exchanged for change-of-mind reasons:
- Earrings, for hygiene reasons
- Custom-made or specially ordered items
- Rings ordered in special sizes
- All sale and discounted merchandise
Return Shipping
Customers are responsible for return shipping costs on standard returns and exchanges.
We recommend using a trackable shipping service, as we cannot be responsible for parcels lost in transit. You can also return directly to the boutique as well.
Original shipping charges are non-refundable for standard returns.
Damaged, Defective or Incorrect Items
Every order is carefully prepared and packaged with love. However, if something arrives damaged, defective or isn’t quite what you ordered, please contact us as soon as possible.
We’ll be happy to review the situation and arrange an appropriate resolution, which may include a replacement, exchange or refund.
Where an item is defective or we’ve made an error with your order, we will cover any necessary return shipping costs.
Nothing in this policy limits your rights under applicable consumer protection laws.
Need a Little Help?
If you have any questions about a purchase or would like to arrange a return, please get in touch with us before sending your item back.
We’re always happy to help and want your shopping experience with The Story of Love to be a lovely one, from beginning to end.
Thank you for shopping small and supporting our independent boutique. It truly means the world to us!
The Story of Love — Bringing joy to everyday living!